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Everything you need to know about Kanguro's Claims - It's actually an easy and pleasant experience

Remember we are here to help in those difficult time to keep mom and dad's pocket full while keeping your furry family member healthy!

Our goal is to process claims quickly. Con kanguro siempre estas seguro!

Kanguro cares about giving back! Kanguro donates part of your premium not used to pay claims to Hispanic organizations that help the community thrive, global warming foundations, or animal shelters. You choose

pet insurance

Claims: easy peasy!

kanguro seguro

We process claims quickly! Just ask our A.I Javier at any time day or night and get your reimbursement approved right on your phone. Remember Javier is always in your pocket so you can track your claim through every step of the way!

kanguro seguro

How Kanguro Claims Work

File your claim at any time chatting with Javier from your phone. Easy. No frictions.

pet insurance

How to submit a claim

What you need

1. A finalized invoice
2. Detailed medical records

Submitting the claim

1. Log in to your Kanguro App
2. In the main dashboard right when you login please scroll down and choose claims or in the coverages section scroll down and choose claims
3. Talk to Javier and answer his quick questions

4. Upload your pictures

What to Expect during your First Claim experience

In order to process your first claim Kanguro will need to review the past 12 months of your pets' medical records prior to your coverage start date. So don't forget to provide your pets medical history if not provide your vets information and we'll get it for you! And don't worry, future claims aren't subject to medical history review unless deemed otherwise.

How reimbursement rates and deductibles work:

Imagine Paco gets excited to go outside and runs into the glass door and gets a fracture. Your vet asks you for $3,000 to treat it. Since this is a covered accident, we'll pay $2,520

If Paco gets sick or injured later that year, we'll pay the full 90%, and up to the annual limit (because we apply the deductible only once per year).

deductible pet insurance

How can I take a look at my claims?

Need to check on the status of a claim you submitted? You can log into our app and use our claims dashboard where you will find our claim tracker, history of submitted claims, draft claims or contact our claims specialists via email:

​

claims@kanguroseguro.com

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Monday - Friday: 9:00am - 7:00pm EST

Saturday: 10:00am - 2:00pm EST

Sunday: Closed

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Kanguro Insurance is a registered trademark property of Kanguro Insurance LLC. The information contained in this website is for illustrative purposes and coverage under any pet insurance and renters insurance policy is expressly subject to the conditions, restrictions, limitations, exclusions (including pre-existing conditions), and terms of the policy documentation issued by the insurer. Coverage is subject to underwriting and approval, and may not be available for all risks or in all states. Rates and discounts vary, they are determined by many factors and are subject to change. Accident and illness coverages and the preventive and wellness plan and the renters insurance coverage is administered by Kanguro Insurance LLC as a managing general agent with offices at 1800 SW 1st Ave. Suite 407. Miami, FL 33129 and underwritten by Cimarron Insurance Company with offices in 7301 Carmel Executive Park Dr #102, Charlotte, NC 28226

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