Question 1

How do I access my Kanguro insurance account?

Accepted Answer

Download the Kanguro app on the App Store or Google Play to manage your policy, file claims, and access all your member benefits. \

Question 2

How do I file a claim with Kanguro Insurance?

Accepted Answer

Claims are filed through the Kanguro mobile app. Open the app, go to claims, upload your vet bills and documents, answer a few questions, and submit. You can track your claim status in real time and receive reimbursement via direct deposit or check.

Question 3

Does Kanguro have a mobile app?

Accepted Answer

Yes. The Kanguro app is available for free on iOS and Android. Through the app you can file and track claims, connect with a licensed vet via Televet 24/7, manage your policy, and update your information.

Question 4

How do I contact Kanguro customer support?

Accepted Answer

You can reach Kanguro by phone or WhatsApp at 888-546-5264, by email at customerservice@kanguroseguro.com, or via SMS at the same number. Agents are available Monday–Friday 8:30am–7pm EST and Saturday 10am–5pm EST, in English and Spanish.

Question 5

Can I manage multiple pets under one Kanguro account?

Accepted Answer

Yes. You can insure up to 5 pets under a single Kanguro policy and manage all of them from one account in the app, including filing claims and accessing Televet for each pet.

Question 6

How long does Kanguro take to reimburse a claim?

Accepted Answer

Kanguro processes claims and reimburses approved amounts via direct deposit or check. The company claims the fastest turnaround in the industry — reimbursement is issued once the claim is reviewed and approved.

Already part of the Kanguro Family?

Download the app to manage your coverage, file claims, and chat with a vet 24/7

Frequently Asked Questions about Kanguro Insurance