Everything you need to know about Kanguro's Claims
It's actually an easy and pleasant experience
How Kanguro Claims Work
We process claims quickly! Just ask our A.I Javier at any time day or night and get your reimbursement approved right on your phone.
Remember Javier is always in your pocket so you can track your claim through every step of the way!
What you need
1
If your house was hit by a natural disaster, fire or water damage, or you were victim of a theft, you need a fire or incident report from the appropriate authorities.
How to submit a claim
2
Receipts or documentation of any additional living expenses if your home isn't safe to stay at - hotel and food expenses, for example.
3
Create a list of your damaged belongings and show proof of ownership (receipts, pictures, credit card statements...)
Submitting the claim
1
Log in to your Kanguro App
2
In the main dashboard right when you login please scroll down and choose claims or in the coverages section scroll down and choose claims
3
Talk to Javier and answer his quick questions
4
Upload your pictures
File a claim
in 3 easy steps
File a claim from the Kanguro app
Upload all bills and documents and answer a few questions. We’ll take care of the rest
Track your claim’s progress every step of the way
Through the app or on the phone, get real-time updates about the status of your claim
Once your claim is approved, you’ll be paid back through a direct deposit or with a check.
Get paid fast
Claims: easy peasy!
How can I take a look at my claims?
Need to check on the status of a claim you submitted? You can log into our app and use our claims dashboard where you will find our claim tracker, history of submitted claims, draft claims or contact our claims specialists via email:
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Frequently asked questions
Theft? We’ve got you covered
If your belongings are stolen, we'll help you replace them. We cover theft due to break-ins, vandalism, and even stolen packages.
House fire? We'll help you recover.
Yikes! Fire damage can be devastating. We'll help you replace or repair your belongings so you can get back on your feet.
Water damage? Don’t sweat it.
From soggy carpets to fried electronics, water damage can be a nightmare. We'll help you replace or repair your damaged belongings.
Guest injury coverage: medical and legal costs
Kanguro insurance has your back if a guest gets injured in your home. We'll help with medical expenses and even legal costs. And speaking of accidents, don't forget about our pet insurance to protect your furry family members too!
Liability coverage: protecting you and your neighbors.
Our liability coverage helps protect you if you accidentally damage your landlord's or a neighbor's property. We cover damages caused by events things like fire, smoke, water leaks, and even explosions.
Forced to relocate? We'll cover your expenses.
If your rental becomes uninhabitable due to a covered event, our loss of use coverage helps with your living expenses. We'll help cover the cost of temporary housing, food, and laundry.
Need to replace your stuff? We can help.
Replacement cost coverage helps you replace your belongings with new items, not just their depreciated value. This means you'll receive the amount needed to buy new replacements.
Don't let sewer problems drain your wallet
Sewer backups can cause significant damage to your home. Our water and sewer backup coverage helps cover the cost of repairs if a sewer or drain backs up into your rental. We'll help you deal with the mess and get your home back to normal.
Fraud protection: secure your identity.
Identity theft can be a nightmare. Our fraud protection coverage helps with expenses you incur if you become a victim of identity fraud. We can help with legal fees, credit monitoring, and other costs associated with restoring your identity.
Can I add another pet to my existing policy?
Yes! You can add up to 5 pets to the policy.