Everything you need to know about Kanguro's Claims
It's actually an easy and pleasant experience
How Kanguro Claims Work
We process claims quickly! Just ask our A.I. Javier at any time day or night and get your reimbursement approved right on your phone.
Remember Javier is always in your pocket so you can track your claim through every step of the way!
What you need
1
If your house was hit by a natural disaster, fire or water damage, or you were a victim of a theft, you need a fire or incident report from the appropriate authorities.
How to submit a claim
2
Receipts or documentation of any additional living expenses if your home isn't safe to stay at - hotel and food expenses, for example.
3
Create a list of your damaged belongings and show proof of ownership (receipts, pictures, credit card statements...)
Submitting the claim
1
Log in to your Kanguro App
2
In the main dashboard right when you log in please scroll down and choose claims or in the coverages section scroll down and choose claims
3
Talk to Javier and answer his quick questions
4
Upload your pictures
File a claim
in 3 easy steps
File a claim from the Kanguro app
Upload all bills and documents and answer a few questions. We’ll take care of the rest
Track your claim’s progress every step of the way
Through the app or on the phone, get real-time updates about the status of your claim
Once your claim is approved, you’ll be paid back through a direct deposit or with a check.
Get paid fast
Claims: easy peasy!
How can I take a look at my claims?
Need to check on the status of a claim you submitted? You can log into our app and use our claims dashboard where you will find our claim tracker, history of submitted claims, draft claims or contact our claims specialists via email:
​
