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Download the Kanguro app on the App Store or Google Play to manage your policy, file claims, and access all your member benefits. \

Claims are filed through the Kanguro mobile app. Open the app, go to claims, upload your vet bills and documents, answer a few questions, and submit. You can track your claim status in real time and receive reimbursement via direct deposit or check.

Yes. The Kanguro app is available for free on iOS and Android. Through the app you can file and track claims, connect with a licensed vet via Televet 24/7, manage your policy, and update your information.

You can reach Kanguro by phone or WhatsApp at 888-546-5264, by email at customerservice@kanguroseguro.com, or via SMS at the same number. Agents are available Monday–Friday 8:30am–7pm EST and Saturday 10am–5pm EST, in English and Spanish.

Yes. You can insure up to 5 pets under a single Kanguro policy and manage all of them from one account in the app, including filing claims and accessing Televet for each pet.

Kanguro processes claims and reimburses approved amounts via direct deposit or check. The company claims the fastest turnaround in the industry — reimbursement is issued once the claim is reviewed and approved.