Need help with your pet insurance or
renters insurance?
The Kanguro Insurance team is here to help with policy questions, claims, coverage details, and quotes. Contact us by phone, email, text, or WhatsApp, and get support in English or Spanish.
You can reach Kanguro Insurance by phone at 888-546-5264, by WhatsApp at 305-724-1447, or by email at customerservice@kanguroseguro.com. Our team answers in English and Spanish, Monday to Friday from 8:30 am to 7:00 pm ET and Saturday from 10:00 am to 5:00 pm ET. You always talk to real people, not a bot.
How Can We
Help You?
Whether you’re exploring coverage, managing an existing policy, or need help with a claim, our team is ready to assist.
Contact Our Customer Support Team
Choose the contact method that works best for you. Our bilingual customer support team can help you understand your coverage and find the right next step.
Customer Support Hours
Our customer support team is available during the following hours:
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Monday–Friday: 8:30 AM–7:00 PM Eastern Time (ET)
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Saturday: 10:00 AM–5:00 PM Eastern Time (ET)
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Sunday and holidays: Closed
2026 holiday closures
New Year’s Day (Jan 1) · Martin Luther King Jr. Day (Jan 19) · Presidents’ Day (Feb 16) · Memorial Day (May 25) · Juneteenth (Jun 19) · Independence Day (Jul 4) · Labor Day (Sep 7) · Columbus Day (Oct 12) · Veterans Day (Nov 11) · Thanksgiving (Nov 26) · Black Friday (Nov 27) · Christmas Day (Dec 25)
What Do You Need Help With?
Get a quote: Get your free pet or renters quote
File a pet claim: How pet claims work
File a renters claim: How renters claims work
Manage your policy: Log in to My Account
Partner with us: Property managers, agencies and brokers
More answers: Visit our FAQs