May 142 min read
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Get multiple plans to unlock big savings
Whether you need insurance for your pet or for your apartment (or both!), you can customize your Kanguro policy to fit your needs.
Customers say: exceptional service, every time
Real experiences, real care
Mir
I can’t recommend Kanguro enough! As a proud dog mom to Blue, I always want the best care for him, and Kanguro has made that possible with ease and reliability. Over Blue’s two years of life...
02/24/24
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Anita
Greate costumer service
We are new to Kanguro and we did not have a clue how it works. We spoke with Juan a very nice guy who took the time and explained it so that we could understand....
02/06/24
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Timothy Brewer
First Experience
I recently took my new puppy to the vet and submitted the necessary paperwork to Kanguro. They promptly covered the agreed 80% without any issues.
02/24/24
Eileen Salem
Ease of use
So glad that I found out about pet insurance through my local vet! It came in handy when my girl Sylvie got into something she shouldn’t have....
02/08/24
Evelyn
I unfortunately didn’t know about pet insurance until my Max got terribly sick. I was skeptical and had questions on what it actually paid. They were easy to contact...
02/24/24
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As a member of the North American Pet Health Insurance Association, we are committed to providing high-quality, transparent, and reliable coverage.
Get to know our dedicated customer experience agents
You can count on us
At Kanguro, you can always count on friendly and personable agents who are committed to providing you with exceptional service.
Our agents care
Our team is 100% bilingual and understands firsthand how much you love your pets, since they are pet parents themselves.
Service from the heart
Our empathy allows us to deliver a level of care that truly sets us apart, ensuring that every interaction is not only professional but also heartfelt.
The best customer service
It's no wonder we’re known for having the best customer service in the industry.
Because your wellbeing is our priority
File your claim in 3 easy steps
File a claim from the Kanguro app
Upload all bills and documents and answer a few questions. We’ll take care of the rest
Track your claim’s progress every step of the way
Through the app or on the phone, get real-time updates about the status of your claim
Get paid fast
Once your claim is approved, you’ll be paid back through a direct deposit or with a check.
Kanguro gives back
Giving back is one of Kanguro’s core values. That’s why we make it easy for customers to support the causes they care about most through their policies. When you buy a policy, we will donate a portion of your unused premium to a worthy cause of your choice.
Everything you need in one app
Fast and easy claims
Claims take between 2-4 days to process. You can track them in real time.
24/7 assistance
Whether it’s a chat with our AI assistant or a real vet, we’re always ready to help
Exclusive discounts
Take advantage of discounts through our partnerships to save big
Refer a friend
Get $25* for every friend you refer to Kanguro.
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Where you can find us
Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Iowa, Kansas, Louisiana, Maryland, Missouri, Nebraska, Nevada, New Mexico, North Carolina, Oklahoma, Ohio, Oregon, South Carolina , Tennessee, Texas, Utah, Virginia, Washington DC
Join the Kanguro community
Become part of our loving community to unlock a world of benefits
Expert tips
Get valuable advice on puppy training, home maintenance and more
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Stay entertained and informed with fun facts and the latest industry news
Join the club and connect with fellow pet lovers and home renters
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Frequently asked questions
What is pet insurance and how does it work?
Pet insurance helps pet owners manage the cost of dog ownership by covering a portion of medical expenses for pets. It covers vet bills whenever your furry family member gets hurt or feels sick. Without coverage, you could spend $28,000-34,000 on a single pet across their lifetime.
Where does Kanguro offer services?
Currently, Kanguro offers coverage in the following locations: Pet Insurance Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Iowa, Kansas, Louisiana, Maryland, Missouri, Nebraska, Nevada, New Mexico, North Carolina, Oklahoma, Ohio, Oregon, South Carolina , Tennessee, Texas, Utah, Virginia, Washington DC Renters Insurance Georgia and Texas
I want Kanguro to stop processing my personal data. How can I do that?
Kanguro needs to use some of your personal data in order to provide you with the best services. If you’re no longer interested in being affiliated with Kanguro, simply close your account and all of your personal data will be deleted right away
I referred a friend. When will I get my reward?
Remember, you’ll only get a reward if your referral buys a policy. Once this happens, it can take up to 24 hours until you receive the Amazon gift card by email. If it’s a holiday or a weekend, the Amazon Gift Card will be delivered in the next business day.
Does renters insurance cover pets?
Renters insurance generally covers pet-related incidents under its liability coverage. For instance, if your pet injures someone or damages something in someone else’s property, the policy may help cover associated costs. However, damage caused by the pet in the rental unit itself is not covered. Additionally, some policies may exclude certain dog breeeds, so it’s important to check your specific policy details and consider additional coverage if needed.
Can I add another pet to my existing policy?
Yes! You can add up to 5 pets to the policy.
What is renters insurance and how does it work?
Renters insurance is specifically designed for tenants who want to cover their personal belongings, liabilities and additional living expenses they might be responsible in the event that their rental unit gets damaged. It usually protects against losses from events like theft, fire, and certain natural disasters, but typically excludes floods, earthquakes, and hurricanes.
What happens to the policy money that I isn’t used to pay claims?
Giving back is a core part of Kanguro. That’s why we empower our customers to support the causes they care about the most through their policies. When you buy your policy, you’ll get the option to donate part of the premium you don’t use toward the organization of your choice. Whether it’s climate change, animal shelters, or Hispanic community organizations, you get to decide exactly where the extra money goes.
How does the referral program work?
There are two ways to refer people to Kanguro: Open your app and select the Get a $25 Amazon Gift Card with Our Referral Program option. Once you get a referral, you can share it with any of your friends. Call us directly and give us the contact information of whoever you want to refer. Once the person you refer purchases a policy, you’ll get a reward through email
How many people can I refer to Kanguro?
You can refer as many people as you want to Kanguro.
How can compare pet insurance coverage with other providers?
Here’s a great comparison chart that details how Kanguro compares to other well-known competitors in the pet insurance field, like Nationwide, Healthy Paws, and more.
My question wasn’t answered. Who can I contact with additional questions?
Feel free to email us at customersupport@kanguroinsurance.com or give us a call at +1-888-546-5264.
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Monday - Friday: 9:00am - 7:00pm ESTSaturday: 10:00am - 2:00pm ESTSunday: Closed
Kanguro Insurance is a registered trademark property of Kanguro Insurance LLC. The information contained in this website is for illustrative purposes and coverage under any pet insurance and renters insurance policy is expressly subject to the conditions, restrictions, limitations, exclusions (including pre-existing conditions), and terms of the policy documentation issued by the insurer. Coverage is subject to underwriting and approval, and may not be available for all risks or in all states. Rates and discounts vary, they are determined by many factors and are subject to change. Accident and illness coverages and the preventive and wellness plan and the renters insurance coverage is administered by Kanguro Insurance LLC as a managing general agent with offices at 1800 SW 1st Ave. Suite 407. Miami, FL 33129 and underwritten by Cimarron Insurance Company with offices in 7301 Carmel Executive Park Dr #102, Charlotte, NC 28226
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